Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and dermatologist consultations.
Table of Contents
About Dermselect
What is Dermselect?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Are the products on Dermselect safe?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Are all products authentic?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
How do I know which product is right for me?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Do you offer personalised skincare advice?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Can I get advice over email or DM?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Do you recommend specific brands?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Why is the selection limited?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Do you sell products directly?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Orders & Shipping
How long does delivery usually take?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Do you offer free shipping?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Can I change my shipping address after placing an order?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
How can I track my order status?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Returns & Refunds
What is your return policy?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
I received a damaged product. What should I do?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
How long does it take to process a refund?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Products & Ingredients
Are your products suitable for sensitive skin?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Are the products authentic and original?
Dermselect is a dermatologist-led platform that curates skincare products based on safety, reliability, and real-world usability helping you shop with confidence.
Still have questions?
If you couldn’t find the answer you were looking for, our support team is here to help.